Frequently Asked Questions
Everything you need to know about your journey with Steps.
How do I determine the right shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and free of scuffs to qualify for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their new styles sooner.
Are your materials sustainably sourced?
Steps is committed to ethical fashion. We use a combination of recycled textiles and responsibly sourced leather to ensure our footprint on the planet is as light as possible.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.