Returns & Exchanges
At Steps, we want you to walk with confidence, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items. If your new look isn't a perfect fit, our streamlined process ensures a quick resolution so you can get back to styling.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garments are in unworn and original condition.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing